Privacy Policy

How we handle and protect your information

Last Updated: October 21, 2025

Introduction

First Hop, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Fill out contact forms on our website
  • Schedule consultations
  • Engage our services
  • Subscribe to our newsletter or blog updates
  • Communicate with us via email or other channels

This may include:

  • Name
  • Email address
  • Company name
  • Phone number
  • Job title
  • Messages and inquiries

Information Automatically Collected

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Device information

We use cookies and similar tracking technologies for analytics and website functionality. You can control cookie settings through your browser.

How We Use Your Information

We use collected information to:

  • Respond to your inquiries and provide requested information
  • Deliver our cybersecurity consulting services
  • Send service-related communications
  • Improve our website and services
  • Analyze website usage and trends
  • Comply with legal obligations
  • Protect against fraud and security threats

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

  • Service Providers: Third-party vendors who assist with website hosting, email delivery, analytics, and other business operations (under strict confidentiality agreements)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request a copy of your information in a structured format

To exercise these rights, contact us at info@firsthop.io.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

International Data Transfers

If you are located outside the United States, please note that we may transfer your information to and process it in the United States. By using our services, you consent to such transfers.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new “Last Updated” date.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: info@firsthop.io

GDPR Compliance (For EU Residents)

If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR):

  • Right to be informed about data collection and use
  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

Legal Basis for Processing: We process your personal data based on:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate business interests

To exercise your GDPR rights, contact us at info@firsthop.io.

CCPA Compliance (For California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

To exercise your CCPA rights, contact us at info@firsthop.io.